FAQ

Commonly asked questions and answers

Frequently Asked Questions

Whether you’re a current member, new to APSCo Australia, or considering joining, here you’ll find answers to some of the most common questions about membership, our professional development programs, resources, and events.

The Complete Recruiter

Do I receive a certificate after completing the Complete Recruiter Program?

Yes! Upon successful completion, participants receive an official APSCo Australia certificate. There is a $35 + GST administration fee for certificate issue.

Is the Complete Recruiter program included in APSCo membership, or is there an additional fee?

The Complete Recruiter program is fully included with your APSCo membership — there are no extra fees to enrol your team. A small administrative fee applies only if you wish to receive a Certificate of Attainment upon completing the full program. 

What’s the difference between APSCo’s Professional Staffing Certification and the Complete Recruiter Training Program?

The Professional Staffing Certification is designed for recruiters and staffing professionals at all stages of their careers. It provides comprehensive compliance knowledge, best-practice guidance, and tools to strengthen client and candidate conversations and drive commercial success.

The Complete Recruiter Training Program, by contrast, is a practical skill-building series aimed at new recruiters or those refreshing their core recruitment skills. It focuses on day-to-day performance, mindset, and essential behaviours that underpin success in the recruitment profession.

Professional Staffing Certification

How do I access the learning modules from the Certification Program?

All modules are available through your Student Landing Page, which you’ll find linked in your welcome email after registration. If you need us to resend this, please email jessica@apscoau.org

I need to login to the website to access the learning modules, how do I reset my password?

If you’ve forgotten your password, let us know - we’ll resend your login email so you can reset and regain access. Please email jessica@apscoau.org 

Should all our staff be APSCo certified?

While APSCo certification is not mandatory, it is highly recommended. Certification demonstrates your team’s professionalism, commitment to best practice, and industry knowledge. It can also boost client confidence, enhance staff development, and differentiate your agency in a competitive market.

How much does the Certification Program cost?

The Certification Program pricing is as follows (all prices inclusive of GST):

  • APSCo Member – Single student: $495
  • APSCo Member – 5 students: $2,351.25
  • APSCo Member – 10 students: $4,050
  • APSCo Member – 20 students: $7,920
  • Non‑Member pricing is higher (e.g., single student: $990)
Can non-members access APSCo training programs?

Some APSCo professional development programs are open to non-members, so anyone can benefit from them. Please note that The Complete Recruiter program is exclusive to APSCo members. Non-members can contact carly@apscoau.org to explore which programs are available and how to participate. 

Membership & Onboarding

Is APSCo membership company-based or individual?

APSCo membership is held at the company level, ensuring your entire business benefits from member resources, advocacy, and development opportunities.

How much does APSCo membership cost?

Membership pricing varies depending on your organisation’s size and structure. You can contact Kevin@apscoau.org for tailored information or submit an enquiry form and we’ll get in touch within 1-2 days: https://au.apsco.org/membership/become-a-member

What should new members expect during onboarding, and how long does it take to access benefits?

Once your membership is approved and paid, you’ll receive a welcome email that includes access to the Member Portal, your Member Handbook, and your Membership Certificate. Onboarding is usually completed within a few business days.

Where can I find my Membership Certificate?

Your certificate is sent with your introductory email upon joining. If you can’t locate it, email jessica@apscoau.org to request a new copy.

Do APSCo members get preferred rates from vendors and partners?

Yes! Members receive exclusive partner offers and preferred pricing. Full details are included in the Member Handbook you receive when you join.

Why has my membership fee increased from last year?

 Just like any other organisation, APSCo’s operating costs rise over time. Adjusting membership fees allows us to maintain the high level of service and member support you expect - and to continue investing in programs that deliver real value to our members. 

Member Resources

Where do I access resources from the Member Resource Library?

All member resources and templates, can be accessed via the Member Portal. Once logged in, navigate to the Resources section to download what you need from https://au.apsco.org/resources 

I’m a Launchpad member, where do I access the Launchpad toolkit?

The toolkit can be accessed from the APSCo Australia website: https://au.apsco.org/resource/support/launchpad-toolkit-0 

Events & Webinars

I can’t register for an event - what should I do?

 First, ensure you’re logged in to the Member Portal. If the issue persists, contact carly@apscoau.org and we will assist you with registration 

I’m not a member - can I still attend an event or webinar?

Yes! Some events and webinars are open to non-members. Check our Events page for details, pricing, and eligibility. https://au.apsco.org/events

How do I enter the annual APSCo Awards for Excellence and when is the Gala Dinner?

APSCo’s annual Awards are held each year in either Sydney or Melbourne. Award categories, eligibility, and entry details are shared via our email communications, but typically commence around May or June of each year. To ensure you receive notification when the Awards are open, please subscribe to our mailing list: https://share-eu1.hsforms.com/12mJJ0a6WTTORXZaaD7YUngcqcfh

 

About APSCo Australia

What is the difference between APSCo and other industry associations?

APSCo (The Association of Professional Staffing Companies) exclusively represents professional recruitment and staffing firms, focusing on sectors such as IT, engineering, finance, and professional services. Unlike general recruitment associations, APSCo’s focus is on professional, white-collar markets, ensuring tailored support, advocacy, and training.

Where else does APSCo operate internationally?

APSCo operates globally, with established associations in the United Kingdom, Germany, and across Asia, creating a strong international network that shares insights and best practice.

What does APSCo stand for?

APSCo stands for the Association of Professional Staffing Companies.

How often does APSCo host events and networking opportunities?

APSCo hosts regular member events, including webinars, professional development sessions, and in-person networking and thought-leadership forums throughout the year. Check our Events Calendar for upcoming opportunities. https://au.apsco.org/events

How do I get on the APSCo mailing list?

If you’re a member, you’ll automatically receive communications and newsletters. For non-members, you can sign up for event updates and news via our Subscribe page: https://share-eu1.hsforms.com/12mJJ0a6WTTORXZaaD7YUngcqcfh

General & Technical Support

I can’t log in to the Member Portal - who can help?

If you’re having trouble logging in, please contact carly@apscoau.org. We’ll verify your account and resend your login credentials if needed.

I’ve tried to reset my password but haven’t received an email. What should I do?

If you didn’t receive a reset email, you may not yet have an active account. Please contact carly@apscoau.org, and we’ll help you get set up.

How can I update my company or contact details?

Contact our team directly to keep your membership information up to date. Please email jessica@apscoau.org

Who can I contact for general membership enquiries?

For any membership enquiries, email kevin@apscoau.org

Partners & Sponsors

I’m a supplier to the recruitment profession - how can I partner with APSCo Australia?

If you’re interested in partnering with APSCo in Australia, please fill out this enquiry form: https://au.apsco.org/how-to-become-a-partner Our team will review your submission and get back to you with opportunities that align with our member programs and events.

Who can become an APSCo partner?

 Any supplier or service provider supporting professional recruitment agencies is eligible to explore sponsorship opportunities. APSCo partners are typically companies providing tools, software, consultancy, training, or services that benefit our members 

Are there any requirements to partner or sponsor APSCo?

APSCo aims to partner with suppliers whose offerings are relevant, ethical, and add value to our membership. All partnerships are reviewed by our team to ensure alignment with APSCo’s mission and member needs.

How do I find out more about partnerships, sponsorship packages and pricing?

Once you submit the enquiry form, our Partnerships team will provide details on available packages, benefits, and pricing. For direct enquiries, email carly@apscoau.org.

Can non-partners attend APSCo events?

 Yes! Non-partners are welcome to attend many APSCo events, but tickets for non-partners are available at a higher rate